FAQs

• HOW DO I USE THE DESIGN VESSELS “CORNU” AND “TULIP”?

You can use Cornu and Tulip as a cup, vessel, object, mug, vase, candle holder, trinket box, bowl or pitcher—among other creative uses you can imagine as you start using them.

• ARE GLASS AND PORCELAIN VESSELS WITHOUT HANDLES SUITABLE FOR HOT DRINKS?

Yes, our glass and porcelain vessels are both suitable for hot drinks. They are designed to be filled with a drinking margin, so we recommend leaving at least a finger’s width of space at the top.

Please keep in mind that our lips are the most sensitive part of our body; any temperature that is safe to drink is also safe to hold in your hand. We recommend avoiding drinks that are too hot to bring to your lips.

• DO YOU OFFER ANY DISCOUNTS?

Yes! When you subscribe to our newsletter, you will receive a 10% discount on your first purchase.

• WHICH COUNTRIES DO YOU SHIP TO?

We deliver to Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Ireland, Italy, Kuwait, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Qatar, Spain, Sweden, Switzerland, Türkiye, United Arab Emirates, United Kingdom, and the United States. If you cannot find your country during checkout, please contact our support team at customer-care@manayildiz.com We are always here to assist you.

• IN WHAT CURRENCY WILL I BE CHARGED?

All payments on our website are processed in Euros (€). However, you can use the currency converter at the top right corner of our page to view prices in your local currency.

• WILL I RECEIVE MY PRODUCT IN A GIFT PACKAGING? 

Yes. We offer complimentary gift wrapping worldwide for all purchases made on manayildiz.com.

Orders placed on our website are beautifully gift-wrapped in our natural kraft boxes, featuring our signature green turquoise stripe. Each box is carefully tied with a nude-colored satin ribbon printed with our logo.

Inside, your artisanal piece is vacuum-sealed inside a heavy-duty, protective AirBed (airpack) casing to ensure it remains completely safe and stable during worldwide transit. This dual-layer approach seamlessly blends our premium studio presentation with structural safety, ensuring your design piece arrives in immaculate condition

• HOW CAN I TRACK MY ORDER?

To track your order, please use the tracking number included in the shipping confirmation email sent from customer-care@manayildiz.com

If you have not yet received this email, it means your package is still being prepared and has not been dispatched. You will receive your tracking details automatically as soon as your order leaves our warehouse.

Please ensure that your shipping address is secure and safe. While we provide comprehensive tracking information, we cannot be held responsible for packages once they are marked as delivered by the shipping carrier.

Please note that if a package is returned to us because it was not picked up or claimed, we do not cover the shipping costs to resend it to you.

• HOW LONG DOES DELIVERY TAKE?

·       Processing Time: Orders are prepared and shipped within 1–2 business days (excluding weekends and holidays).

·       Estimated Delivery: Once dispatched, shipping usually takes 2–8 business days depending on your destination.

·       Tracking: You will automatically receive a tracking number via email as soon as your package leaves our warehouse.

Please note: Delivery timelines are estimates provided by our shipping partners. Actual delivery dates may vary based on the courier's schedule and regional factors.

• WHAT ARE THE DELIVERY COSTS?

We proudly offer Complimentary Standard Shipping (Free) to our primary destinations. All delivery costs, handling fees, and taxes are fully integrated into our final checkout price.

Shipping Rates & Delivery Times

·       United States: Free — (3 - 5 business days, Monday - Friday)

·       United Kingdom: Free — (4 - 6 business days, Monday - Friday)

·       European Union: Free — (4 - 7 business days, Monday - Friday)

·       Middle East: Free — (5 - 9 business days, Monday - Friday)

·       Cyprus: Free — (3 - 5 business days, Monday - Friday)

·       Rest of the World: €70.00 Premium Insured Shipping — (5 - 10 business days, Monday - Friday)

Note: Processing and handling time for our handmade design pieces takes 1 - 2 business days before shipment. Business days do not include weekends.

• WHAT IS YOUR RETURN POLICY?

We hope you love our products as much as we do. However, if you are not completely satisfied with your purchase, you can return your items within 14 days of receipt. To be eligible for a return, products must be unused, undamaged, in their original condition, and in their original gift box including all accessories. Returns that do not meet these requirements will unfortunately not be accepted.

To start a return, please email us at customer-care@manayildiz.com with your order number and the reason for your return. Kindly wait for our team to reply with your return shipping details before taking any further action. Once your return is received and accepted, your refund will be processed back to your original payment method. 

Please note the following:

·       🔄 International Returns & Refunds: We want you to be completely satisfied with your design piece. If you wish to make a return, a flat rate of 35 EUR will be deducted from your total refund to cover international return shipping and handling fees. The remaining balance will be credited back to your original payment method once the item is received in its pristine, original condition.

·       14-Day Limit: We are unable to accept returns beyond the 14-day window from your delivery date. Any items sent back after this period will be rejected.  

·       Tracking & Proof: When dropping off your package at the post office or courier, we highly recommend obtaining a tracking number and proof of postage for your reference.

• WILL THERE BE ANY ADDITIONAL CUSTOMS FEES WHEN MY ORDER ARRIVES?

No, there will be no additional customs fees or unexpected charges upon delivery. All international orders are shipped on a Delivered Duty Paid (DDP) basis. This means we take full financial and administrative responsibility for all international customs clearances, import duties, and local taxes. Your design piece will be delivered directly to your doorstep completely hassle-free.

• IS TAX/VAT INCLUDED IN THE SALES PRICE?

Yes, Tax/VAT is fully included in the final sales price. The price you see on our catalog and at checkout is the absolute total you will pay, with no additional local taxes added before your payment.

• WHAT IS YOUR EXCHANGE POLICY? 

Get in touch with us at customer-care@manayildiz.com  Our support team is happy to help you and will get back to you within 24 hours.