Refund policy

RETURN & REFUND

What is your return and refund policy?

We check every item before it is shipped, and we follow a very rigorous quality assurance procedure. Returns are accepted within 14 days, in original condition, in its gift box including all its accessories, unused, undamaged, and to the payment card/method used for purchase. Returns that do not meet these requirements will unfortunately not be accepted. 

To start a return, email us at customer-care@manayildiz.com with your order number and reason for return.

As soon as we receive and accept your return, your refund will be issued to the payment card/method used for purchase.

Please note the following:

We do not stand for the shipping cost of a product on international orders. Only the product purchase price will be refunded.

We’re unable to accept refunds beyond the 14 days of your receipt and anything sent to us after the 14 days may be rejected.

When you drop off your package at the post office, we highly recommend you to obtain the tracking number and proof of postage for further reference.

Faulty Items

Please check your order upon reception and contact us immediately if the item is faulty. Should you receive a faulty or damaged piece, please do not attempt to fix it or remove it from its original packaging.  

Email us at customer-care@manayildiz.com for your orders stating your order number and the nature of the fault, and accompany with photos highlighting the damage.

Our support team will get in touch with you to solve the issue and make it right. (MON-FRI 9H30 - 18H CET)

What is your exchange policy?

We do not offer exchanges. Please read descriptions, check specifications such as color, texture and size carefully before purchasing.

Any Questions?

Get in touch and our support team will help you.
customer-care@manayildiz.com