Refund policy

RETURN & REFUND

What is your return and refund policy?

We hope you love our products as much as we do. However, if you are not completely satisfied with your purchase, you can return your items within 14 days of receipt. To be eligible for a return, products must be unused, undamaged, in their original condition, and in their original gift box including all accessories. Returns that do not meet these requirements will unfortunately not be accepted.

To start a return, please email us at customer-care@manayildiz.com with your order number and the reason for your return. Kindly wait for our team to reply with your return shipping details before taking any further action. Once your return is received and accepted, your refund will be processed back to your original payment method. 

Please note the following:

·       International Return Shipping: We do not cover return shipping costs for international orders. Only the purchase price of the product will be refunded.

·       14-Day Limit: We are unable to accept returns beyond the 14-day window from your delivery date. Any items sent back after this period will be rejected.  

·       Tracking & Proof: When dropping off your package at the post office or courier, we highly recommend obtaining a tracking number and proof of postage for your reference.

Faulty Items

Please inspect your order upon receipt and contact us immediately if the item is faulty or damaged. Should you receive a damaged piece, please do not attempt to repair it or remove it from its original packaging.

To report a faulty item, please email us at customer-care@manayildiz.com stating your order number and a brief description of the issue, along with clear photos highlighting the damage. 

Our support team will get in touch with you to resolve the issue and make it right. (Mon - Fri, 9:30 AM - 6:00 PM CET)

What is your exchange policy?

We do not offer exchanges. We kindly request that you carefully review the product descriptions, dimensions, and specifications (such as color, texture, and size) before making a purchase to ensure the item meets your expectations.

Here to help

For any inquiries or further guidance about your return process, please feel free to reach out to us at customer-care@manayildiz.com