Shipping policy


SHIPPING, RETURNS & REFUNDS

How long does delivery take?

·       Processing Time: Orders are prepared and shipped within 1–2 business days (excluding weekends and holidays).

·       Estimated Delivery: Once dispatched, shipping usually takes 2–8 business days depending on your destination. 

·       Tracking: You will automatically receive a tracking number via email as soon as your package leaves our warehouse.

Please note: Delivery timelines are estimates provided by our shipping partners. Actual delivery dates may vary based on the courier's schedule and regional factors.

Where does Mânâ Yıldız ship to?

We deliver to Austria, Belgium, Canada, Cyprus, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Kuwait, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Qatar, Spain, Sweden, Switzerland, Türkiye, United Arab Emirates, United Kingdom, and the United States.

If you cannot find your country during checkout, please contact our support team at customer-care@manayildiz.com We are always here to assist you.

What are the available shipping methods?

Your order will be shipped by DHL or Yurtiçi Kargo. www.dhl.com/tr-en www.yurticikargo.com/en

What are the delivery costs?

Shipping costs are calculated and displayed at the final checkout step before payment.

Shipping Rates & Delivery Times
  • Europe: €21 (4 - 8 business days, Monday - Saturday)
  • United States: €30 (4 - 7 business days, Monday - Saturday)
  • Canada: €35 (4 - 8 business days, Monday - Saturday)
  • Far East & Asia: €37 (4 - 8 business days, Monday - Saturday)
  • Cyprus: €17 (2 - 4 business days, Monday - Saturday)
Note: Processing and handling time for all orders takes 1 - 2 business days before shipment.

In what currency will I be charged?

All payments on our website are processed in Euros (€). However, you can use the currency converter at the top right corner of our page to view prices in your local currency.

Is Tax/VAT included in the sales price?

Yes, Tax/VAT is included in the final sales price. You will see the total price, inclusive of tax, before finalizing your payment.

Will there be any additional custom fees when my order arrives?

Depending on your country, international orders may sometimes be subject to local import fees. These charges are determined by your destination country and are the responsibility of the recipient upon delivery.

What is your returns policy?

We hope you love our products as much as we do. However, if you are not completely satisfied with your purchase, you can return your items within 14 days of receipt. To be eligible for a return, products must be unused, undamaged, in their original condition, and in their original gift box including all accessories. Returns that do not meet these requirements will unfortunately not be accepted.

To start a return, please email us at  customer-care@manayildiz.com with your order number and the reason for your return. Kindly wait for our team to reply with your return shipping details before taking any further action. Once your return is received and accepted, your refund will be processed back to your original payment method. 

Please note the following:

·       International Return Shipping: We do not cover return shipping costs for international orders. Only the purchase price of the product will be refunded.

·       14-Day Limit: We are unable to accept returns beyond the 14-day window from your delivery date. Any items sent back after this period will be rejected.  

·       Tracking & Proof: When dropping off your package at the post office or courier, we highly recommend obtaining a tracking number and proof of postage for your reference.

Faulty Items

Please inspect your order upon receipt and contact us immediately if the item is faulty or damaged. Should you receive a damaged piece, please do not attempt to repair it or remove it from its original packaging.

To report a faulty item, please email us at customer-care@manayildiz.com stating your order number and a brief description of the issue, along with clear photos highlighting the damage. 

Our support team will get in touch with you to resolve the issue and make it right. (Mon - Fri, 9:30 AM - 6:00 PM CET)

What is your exchange policy?

We do not offer exchanges. We kindly request that you carefully review the product descriptions, dimensions, and specifications (such as color, texture, and size) before making a purchase to ensure the item meets your expectations.

Track Order

To track your order, please use the tracking number included in the shipping confirmation email sent from customer-care@manayildiz.com

If you have not yet received this email, it means your package is still being prepared and has not been dispatched. You will receive your tracking details automatically as soon as your order leaves our warehouse.

Please ensure that your shipping address is secure and safe. While we provide comprehensive tracking information, we cannot be held responsible for packages once they are marked as delivered by the shipping carrier.

Please note that if a package is returned to us because it was not picked up or claimed, we do not cover the shipping costs to resend it to you.

Our Packaging

We offer complimentary gift wrapping worldwide for all purchases made on www.manayildiz.com

Orders placed on our website are beautifully gift-wrapped in our natural kraft boxes, featuring our signature green turquoise stripe. Each box is carefully tied with a nude-colored satin ribbon printed with our green logo. Inside, your items are elegantly protected by premium tissue paper and specially packaged to ensure they remain safe and stable during worldwide transit.

Have a question?
Get in touch with us at customer-care@manayildiz.com and our support team will be happy to help you.