Terms of service

 

TERMS & CONDITIONS OF SALE 

Last update: January 2026

1. Company information

This website is operated by MÂNÂ YILDIZ (“MANA YILDIZ” or the “Company”), a design company with registered offices at Ataköy 7-8-9-10. Kısım mh. Çobançeşme e-5 cd. No:12-2 Nivo Ataköy B/blok Kat: 7 Daire: 59 Postcode: 34158 Bakırköy, İstanbul Türkiye, VAT number 8830336636 in the register of legal entities Istanbul.

Throughout the site, the terms “we”, “us” and “our” refer to MÂNÂ YILDIZ. MÂNÂ YILDIZ offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

For any question or help you may need, you may contact us at: customer-care@manayildiz.com 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

2. Application of the Terms and Conditions of Sale

These are the general terms and conditions of sale of the Company (hereafter the “Terms and Conditions of Sale”) which apply to any sales by Company and purchases by final consumers (for personal use only) of products carrying the Company's trademarks (hereafter the “Products”) offered for sale on the Company's website www.manayildiz.com (hereinafter the "Website").

This Website is controlled and operated by MÂNÂ YILDIZ from Türkiye. 

All sales of Products carried out through the intermediary of the Website are subject to the Terms and Conditions of Sale, which the customer expressly accepts when placing its order. 

Although you can view the contents of your shopping cart in your home country's currency using the currency converter on the web site, you will checkout using Euro at the most current exchange rate. Euro remains the applicable currency for all and any orders placed by consumers irrespective of their location.

These Terms and Conditions of Sale may be modified or updated by Company at any time; the Terms and Conditions of Sale applicable to an order placed by a customer are those in force on the day on which the order is placed.

These Terms and Conditions of Sale form an integral whole with our General and Legal Terms and Conditions of Use, our Privacy Policy and our Cookies Policy.

3. Information concerning the Products

While taking the utmost care to ensure the maximum degree of accuracy as regards the information on the Products (categories, names, reproduction, pictures, descriptions, properties, characteristics and composition, etc.) offered for sale on the Website, and regularly updating said information, descriptions and data, the Company cannot accept liability for any non-substantial errors that may occur.

Furthermore, although photographs and other reproductions of the Products for sale shall represent them faithfully on the Website, within the limits of the available techniques, they may nevertheless contain non-substantial errors.

The Products are offered for sale within the limits of their availability.  If, despite the Company's vigilance, the Products ordered are no longer available, the Company will inform the customer of this by any appropriate means (e-mail) as soon as possible and agree on any alternative satisfactory solution for the customer.

4. Ordering Products on the Website

General Conditions

In order to place an order on the Website, the customer must have reached the age of majority, enjoy legal capacity and hold a credit card or any other payment instrument accepted on the Website (as indicated at the time of validating the order).

The customer undertakes to ensure that all the information communicated to the Company via the Website in the context of his/her order is compliant with these Terms and Conditions of Sale, accurate and up-to-date. Failing this, the Company reserves the right to cancel the order and the corresponding payment.

Company will not be responsible for any consequences of an inaccurate information provided by the customer. 

It is expressly agreed between the Company and the customer that e-mails exchanged between the parties and any information registered on the Website through the Company’s automatic registration systems shall be held to be authentic and serve as proof.  

The Products are offered for sale on the Website to final consumers for their personal use only.

The Seller makes the Products available for sale on the Website, conducting its online sales activity exclusively for customers who purchase the Products via the Website as non-professional "consumers" (hereinafter, "Buyers" or an individual "Buyer"), ie , any natural person acting on their own personal behalf and not in the context of their commercial, industrial, or business activity, thus excluding any reseller or any intermediary acting in the name and on behalf of a reseller. 

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

The Company will also be entitled to refuse any order: (i) placed by a customer with whom there is an outstanding dispute relating to the payment of any previous order; or (ii) that is not compliant with these Terms and Conditions of Sale.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

5. Place an order  

On the Website, the customer selects the Product(s) of its choice, their required quantity and, as the case may be, the relevant size or format, and adds the selected Products to its shopping cart by clicking on the “ADD TO CART” button.

The customer may freely modify online his/her “CART” containing the Products selected.

Once the customer has made his/her selection and wishes to validate the contents of his/her “CART” he/she must click the “PROCEED TO CHECKOUT” button (or “PRE-ORDER” button in case of pre-orders) and then, identify himself/herself as follows:

The customer must fulfill and validate all the information requested when placing the order.

Once all the information has been duly fulfilled and validated, the price of the Products, and, as the case may be, the extra shipping costs, will be automatically displayed on the Website and the customer must click on the “PLACE ORDER” button (or “PRE-ORDER” button in case of pre-orders).

The Company will acknowledge having received the order by means of an e-mail sent to the e-mail address communicated by the customer.

At the time of dispatching the Products to the delivery address chosen by the customer, the Company will send the latter an e-mail informing him/her of the said dispatch.

In case of pre-orders, the customer will receive the Products at the latest in 6 months from the order confirmation e-mail.

6. Price of the Products

The prices displayed on the Website are given in the Company's local currency Euro and include all taxes applicable, such as VAT. Any bank charges remain the responsibility of the buyer (including in the case of a refund).

The amount of the extra transport costs, if any, will be automatically displayed, if relevant, on the Website at the time of the validation of the order.

The prices of the Products are those in force at the date of placing the order. 

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

7. Payment

The customer's purchases will be paid for by debit/credit card. The following credit cards are accepted by the Company: VISA, MASTERCARD, AMERICAN EXPRESS, TROY or any other ones indicated on the Website, at the moment of the transaction.

The customer undertakes to effect payment via a credit card of which he/she is to be the holder, which mentions his/her identity (surname and first name).

The customer will access a secure server that has been certified by a certification authority.

The customer must provide his/her credit card number and/or his/her bank details by filling in the online payment form.

The transaction will then be effected by the customer in accordance with secure banking standards, by communicating his/her credit card number and/or bank details; the customer unconditionally agrees in advance that the Company may complete the secure transaction in question. The authorization to debit the customer's account is always given only for the amount of the Products bought.

The customer's credit card will then be debited after verification of its identification and banking information. If, for any reason whatsoever (objection, refusal on the part of the issuing centre, etc.), debiting the sums payable by the customer proves to be impossible, the order will not be registered by the Company and/or will be cancelled.

The Company reserves the ownership of the Products until the full price of the Products has been paid to Company, i.e. once the price has effectively been debited from the customer’s bank account.

8. Delivery

Products can only be delivered to the delivery address indicated by the customer at the time of placing his/her order, provided that such delivery address is located in one of the countries where MÂNÂ YILDIZ offers delivery of its Products.

To that end, the customer undertakes to have communicated an exact delivery address to the Company.

Once payment of the amount payable for the Products ordered has been duly validated, these Products will be delivered to the delivery address indicated by the customer.

The Products ordered will be delivered on the date or within the timeframe indicated on the Website and in the confirmation e-mail, without exceeding 10 business days as from the confirmation of the order.

Your order will be shipped by Yurtiçi Kargo. www.yurticikargo.com/en

9.  Return policy

We check every item before it is shipped, and we follow a very rigorous quality assurance procedure. Returns are accepted within 14 days, in original condition, in its gift box including all its accessories, unused, undamaged, and to the payment card/method used for purchase. Returns that do not meet these requirements will unfortunately not be accepted.

To start a return, email us at customer-care@manayildiz.com with your order number and reason for return.

As soon as we receive and accept your return, your refund will be issued to the payment card/method used for purchase.

Please note the following:

We do not stand for the shipping cost of a product on international orders. Only the product purchase price will be refunded.

We’re unable to accept refunds beyond the 14 days of your receipt and anything sent to us after the 14 days may be rejected.

When you drop off your package at the post office, we highly recommend you to obtain the tracking number and proof of postage for further reference.

Faulty Item

Please check your order upon reception and contact us immediately if the item is faulty. Should you receive a faulty or damaged piece, please do not attempt to fix it or remove it from its original packaging.  

Email us at customer-care@manayildiz.com for your orders stating your order number and the nature of the fault, and accompany with photos highlighting the damage.

Our support team will get in touch with you to solve the issue and make it right. (MON-FRI 9H30 - 18H CET)

Exchange policy

We do not offer exchanges. Please read descriptions, check specifications such as color, texture and size carefully before purchasing.

10. Intellectual property rights

The trademarks of Mânâ Yıldız, designs, images, photographs, logos, trade names, graphics, layout, and information about products, services, and all other content (excluding user generated content) may not – except for personal and non-commercial purposes - be copied or used without written approval from MÂNÂ YILDIZ.  

Unauthorized use of the content of this Website and any damage caused to MÂNÂ YILDIZ intellectual property rights may result in MÂNÂ YILDIZ taking whatever action to which they may be entitled by law, and in any liabilities that may arise thereof. Any contents published on the Website are protected by copyrights.

The customer undertakes not to download, disseminate, reproduce or modify the Website, either in whole or in part, in any form whatsoever.

The customer undertakes, more generally, to read and comply with the Terms and Conditions of Use of the Website, accessible by clicking on following link.

11. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: Privacy Policy.

12. User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

13. Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 

14. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

15. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. 

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. 

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 

In no case shall MÂNÂ YILDIZ, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

16. Indemnification

You agree to indemnify, defend and hold harmless MÂNÂ YILDIZ and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

17. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

18. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

19. Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

20. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Türkiye. 

21. Changes to Terms of Services

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

These Terms and Conditions of Use have been updated in January 2025. 

© MÂNÂ YILDIZ, 2012-2026. All rights reserved.